Gene Kim

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.

The Phoenix Project wowed over a half-million readers. Now comes the Wall Street Journal Bestselling The Unicorn Project ! “ The Unicorn Project is amazing, and I loved it 100 times more than The Phoenix Project …”— FERNANDO CORNAGO, Senior Director Platform Engineering, Adidas “Gene Kim does a masterful job of showing how … the efforts of many create lasting business advantages for all.”— DR. STEVEN SPEAR, author of The High-Velocity Edge, Sr. Lecturer at MIT, and principal of HVE LLC. “ The Unicorn Project is so clever, so good, so crazy enlightening!” ––CORNELIA DAVIS, Vice President Of Technology at Pivotal Software, Inc., Author of Cloud Native Patterns This highly anticipated follow-up to the bestselling title The Phoenix Project takes another look at Parts Unlimited, this time from the perspective of software development. In The Unicorn Project , we follow Maxine, a senior lead developer and architect, as she is exiled to the Phoenix Project, to the horror of her friends and colleagues, as punishment for contributing to a payroll outage. She tries to survive in what feels like a heartless and uncaring bureaucracy and to work within a system where no one can get anything done without endless committees, paperwork, and approvals. One day, she is approached by a ragtag bunch of misfits who say they want to overthrow the existing order, to liberate developers, to bring joy back to technology work, and to enable the business to win in a time of digital disruption. To her surprise, she finds herself drawn ever further into this movement, eventually becoming one of the leaders of the Rebellion, which puts her in the crosshairs of some familiar and very dangerous enemies. The Age of Software is here, and another mass extinction event looms—this is a story about rebel developers and business leaders working together, racing against time to innovate, survive, and thrive in a time of unprecedented uncertainty...and opportunity. “ The Unicorn Project provides insanely useful insights on how to improve your technology business.” —DOMINICA DEGRANDIS, author of Making Work Visible and Director of Digital Transformation at Tasktop ——— “My goal in writing The Unicorn Project was to explore and reveal the necessary but invisible structures required to make developers (and all engineers) productive, and reveal the devastating effects of technical debt and complexity. I hope this book can create common ground for technology and business leaders to leave the past behind, and co-create a better future together.”—Gene Kim, November 2019

Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices.More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud.And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day.Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace." Table of contents Preface Spreading the Aha! Moment Introduction PART I: THE THREE WAYS 1. Agile, continuous delivery and the three ways 2. The First Way: The Principles of Flow 3. The Second Way: The Principle of Feedback 4. The Third Way: The Principles of Continual Learning PART II: WHERE TO START 5. Selecting which value stream to start with 6. Understanding the work in our value stream… 7. How to design our organization and architecture 8. How to get great outcomes by integrating operations into the daily work for development PART III: THE FIRST WAY: THE TECHNICAL PRACTICES OF FLOW 9. Create the foundations of our deployment pipeline 10. Enable fast and reliable automated testing 11. Enable and practice continuous integration 12. Automate and enable low-risk releases 13. Architect for low-risk releases PART IV: THE SECOND WAY: THE TECHNICAL PRACTICES OF FEEDBACK 14*. Create telemetry to enable seeing abd solving problems 15. Analyze telemetry to better anticipate problems 16. Enable feedbackso development and operation can safely deploy code 17. Integrate hypothesis-driven development and A/B testing into our daily work 18. Create review and coordination processes to increase quality of our current work PART V: THE THRID WAY: THE TECHNICAL PRACTICES OF CONTINUAL LEARNING 19. Enable and inject learning into daily work 20. Convert local discoveries into global improvements 21. Reserve time to create organizational learning 22. Information security as everyone’s job, every day 23. Protecting the deployment pipeline PART VI: CONCLUSION A call to action Conclusion to the DevOps Handbook APPENDICES 1. The convergence of Devops 2. The theory of constraints and core chronic conflicts 3. Tabular form of downward spiral 4. The dangers of handoffs and queues 5. Myths of industrial safety 6. The Toyota Andon Cord 7. COTS Software 8. Post-mortem meetings 9. The Simian Army 10. Transparent uptime Additional Resources Endnotes