Written in the parable style of  The One Minute Manager, Raving Fans  uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.  Raving Fans  includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Jude Kensington is the playboy of Pembroke Hills Country Club and the last person I expected to be living with this summer. Charming flirt. Billionaire bachelor. And my friend who once kissed me during a night neither of us can remember—or forget. But before things could get complicated, a surprise showed up on his doorstep. A baby. His baby. With no clue how to care for an infant and me in search of a place to live, we strike a deal: I’ll help him survive fatherhood, and he’ll give me a place to stay. Temporary. Convenient. Totally platonic. Except nothing about this arrangement feels simple. Not when I’m rocking his daughter to sleep. Not when I catch him watching me like I’m something he can’t have. And definitely not when I remember exactly how it felt to kiss him. Falling for Jude was never part of the deal. But the longer we play house, the harder it is to pretend I don’t want to be more than friends…

Grumpy meets sunshine in this charming and hilarious forbidden small town romantic comedy from #1 New York Times bestselling author Lauren Blakely! Where there's only one bed in the room... I really don't need a bodyguard―I run a small-town lavender farm, for bee's sake! But I'm getting one anyway since my identical twin sister just booked the movie role of a lifetime and it's being shot in my hometown. And guess who my new broody, tattooed protector is? None other than the guy I had a one-night stand with last month. he's the guy with the wicked mouth and heated eyes who ran out on me before the bang without so much as goodbye. And of course he arrives in my tiny hometown where the film is shooting right in the nick of time to save me from the paparazzi at the market. The coffee shop. The dress shop too. I'm trying hard to stay mad after the third time the sexy jerk rescues me. To top it all off, he's staying in the cottage at my farm. With me. And there's only one bed. Maybe just one night would relieve all this tension? But one night turns into another, and then into sharing hearts and secrets that are best locked up. Especially since he's leaving and I'm staying, and there's no way we can be more than a summer romance that ends far too soon. Small town, rom com, grumpy/sunshine, bodyguard, mistaken identity, forbidden romance, only one bed

The first book in the series about everyone's favorite classroom pet!You can learn a lot about life by observing another species. That’s what Humphrey was told when he was first brought to Room 26. And boy, is it true! In addition to having FUN-FUN-FUN in class, each weekend this amazing hamster gets to sleep over with a different student, like Lower-Your-Voice-A.J. and Speak-Up-Sayeh. Soon Humphrey learns to read, write, and even shoot rubber bands (only in self-defense, of course). With lots of friends to help, adventures to enjoy, and a cage with a lock-that-doesn’t- lock, Humphrey's life is almost perfect. If only the teacher, Mrs. Brisbane, wasn’t out to get him!Boys and girls can't help falling in love with Humphrey!

Return to the world of the bestselling Running Out of Time with this middle grade thriller from Margaret Peterson Haddix, where Zola discovers she’s related to Jessie Keyser and her seemingly perfect utopian world is covering up a dark reality. Twelve-year-old Zola thinks she has the perfect life. She thinks everyone does, now that it’s 2193, and humanity has solved all its problems. Insta-Closets deliver new clothes every morning, Insta-Ovens deliver gourmet meals on demand, and virtual reality goggles let her have any adventure she wants, with friends from all over the world. Then one day Zola finds a handwritten note in her If you want to see things as they really are, come find me.  What if Zola’s wrong about everything—even the year? As she struggles to figure out who wrote the note, she discovers a printed book in her Insta-Closet called The Jessie Keyser How One Girl Escaped from Clifton Village . Zola Who is Jessie Keyser, and why does she look like her . . . and what else do they have in common? In this sequel to the classic novel Running Out of Time , Margaret Peterson Haddix has crafted a riveting page-turner that captures the terrors of a world where nothing seems real—but finding out who really loves you still matters.

Return to the world of the bestselling Running Out of Time with this middle grade thriller from Margaret Peterson Haddix, where Zola discovers she’s related to Jessie Keyser and her seemingly perfect utopian world is covering up a dark reality. Twelve-year-old Zola thinks she has the perfect life. She thinks everyone does, now that it’s 2193, and humanity has solved all its problems. Insta-Closets deliver new clothes every morning, Insta-Ovens deliver gourmet meals on demand, and virtual reality goggles let her have any adventure she wants, with friends from all over the world. Then one day Zola finds a handwritten note in her If you want to see things as they really are, come find me.  What if Zola’s wrong about everything—even the year? As she struggles to figure out who wrote the note, she discovers a printed book in her Insta-Closet called The Jessie Keyser How One Girl Escaped from Clifton Village . Zola Who is Jessie Keyser, and why does she look like her . . . and what else do they have in common? In this sequel to the classic novel Running Out of Time , Margaret Peterson Haddix has crafted a riveting page-turner that captures the terrors of a world where nothing seems real—but finding out who really loves you still matters.

Jessie lives with her family in the frontier village of Clifton, Indiana. When diphtheria strikes the village and the children of Clifton start dying, Jessie's mother sends her on a dangerous mission to bring back help. But beyond the walls of Clifton, Jessie discovers a world even more alien and threatening than she could have imagined, and soon she finds her own life in jeopardy. Can she get help before the children of Clifton, and Jessie herself, run out of time?

One call can change everything. Kate’s life is practically perfect. She has a thriving career, an amazing best friend, and an incredible fiancé. Then a family accident forces her back to the small town she left over a decade ago. The place that holds some of her fondest memories and her most devastating heartbreaks. Kate now has to balance her high-powered career, planning her dream wedding, and helping her mom recover, all while being apart from her fiancé. The juggling should be simple enough for this type A personality, who loves creating to-do lists and spreadsheets, but every passing day makes her question everything about her so-called perfect life. Including the man she’s supposed to marry. It doesn’t help that he’s back in town—Jake. Her childhood best friend, who abruptly cut Kate out of his life fifteen years ago without explanation. Now Jake expects to waltz back into Kate’s life and have their friendship revert to the way it used to be. Ignoring the heartache he caused when he left to chase his dreams. If only it were that easy. There’s a reckoning coming for Kate and Jake, and neither one will be the same afterward.

Jessie lives with her family in the frontier village of Clifton, Indiana. When diphtheria strikes the village and the children of Clifton start dying, Jessie's mother sends her on a dangerous mission to bring back help. But beyond the walls of Clifton, Jessie discovers a world even more alien and threatening than she could have imagined, and soon she finds her own life in jeopardy. Can she get help before the children of Clifton, and Jessie herself, run out of time?

The first book in the series about everyone's favorite classroom pet!You can learn a lot about life by observing another species. That’s what Humphrey was told when he was first brought to Room 26. And boy, is it true! In addition to having FUN-FUN-FUN in class, each weekend this amazing hamster gets to sleep over with a different student, like Lower-Your-Voice-A.J. and Speak-Up-Sayeh. Soon Humphrey learns to read, write, and even shoot rubber bands (only in self-defense, of course). With lots of friends to help, adventures to enjoy, and a cage with a lock-that-doesn’t- lock, Humphrey's life is almost perfect. If only the teacher, Mrs. Brisbane, wasn’t out to get him!Boys and girls can't help falling in love with Humphrey!