When we are baffled by the insanity of the “other side”—in our politics, at work, or at home—it’s because we aren’t seeing how the conflict itself has taken over. That’s what “high conflict” does. It’s the invisible hand of our time. And it’s different from the useful friction of healthy conflict. That’s good conflict, and it’s a necessary force that pushes us to be better people. High conflict, by contrast, is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them . In this state, the normal rules of engagement no longer apply. The brain behaves differently. We feel increasingly certain of our own superiority and, at the same time, more and more mystified by the other side. New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict—and how they break free. Our journey begins in California, where a world-renowned conflict expert struggles to extract himself from a political feud. Then we meet a Chicago gang leader who dedicates his life to a vendetta—only to find himself working beside the man who killed his childhood idol. Next, we travel to Colombia, to find out whether thousands of people can be nudged out of high conflict at scale. Finally, we return to America to see what happens when a group of liberal Manhattan Jews and conservative Michigan corrections officers choose to stay in each other’s homes in order to understand one another better. All these people, in dramatically different situations, were drawn into high conflict by similar forces, including conflict entrepreneurs, humiliation, and false binaries. But ultimately, all of them found ways to transform high conflict into something good, something that made them better people. They rehumanized and recatego­rized their opponents, and they revived curiosity and wonder, even as they continued to fight for what they knew was right. People do escape high conflict. Individuals—even entire communities—can short-circuit the feedback loops of outrage and blame, if they want to. This is a mind-opening new way to think about conflict that will transform how we move through the world.

The Godfather meets The Magicians in the sweeping adult debut from #1 New York Times bestselling author Marie Lu. Perfect for fans of V.E. Schwab, Red City is a dark and deadly contemporary fantasy of magical warfare, star-crossed ambition, and the pursuit of perfection at any cost, set in a glittering alternate Los Angeles. Alchemy is the hidden art of transformation. An exclusive power wielded by crime syndicates that market it to the world’s elites in the form of sand, a drug that enhances those who take it into a more perfect version of themselves: more beautiful, more charismatic, simply more. Among the gleaming skyscrapers and rolling foothills of Angel City, alchemy is controlled by two rival syndicates. For years, Grand Central and Lumines have been balanced on a razor’s edge between polite negotiation and outright violence. But when two childhood friends step into that delicate equation, the city—and the paths of their lives—will be irrevocably transformed. The daughter of a poor single mother, Sam would do anything to claw her way into the ranks of Grand Central in search of a better life. Plucked away from his family as a boy to become a Lumines apprentice, Ari is one of the syndicates' brightest rising stars. Once, they might have loved each other. But as the two alchemists face off across opposite sides of an ever-escalating conflict, ambition becomes power, loyalty becomes lies, and no transformation may be perfect enough for them both to survive the coming war.

Debut author Shen Tao introduces readers to the lush, deadly world of The Poet Empress, a sweeping, epic and intimate fantasy perfect for fans of The Serpent & the Wings of Night, The Song of Achilles and She Who Became the Sun. Wei Yin is desperate. After the fifth death of a sibling, with her family and village on the brink of starvation, she will do anything to save those she loves. Even offer herself as concubine to the cruel, dissolute heir of the blood-gutted Azalea House—where poetry magic is power, but women are forbidden to read. But in a twist of fate, the palace now stands on the knife-edge of civil war, with Wei trapped in its center. . . with a violent prince. To save herself and the nation, she must survive the dangers of court, learn to read in secret, and compose the most powerful spell of all. A ballad of love. . . and death. The Poet Empress is an epic fantasy that explores darker themes, subjects, and scenes that may not be suitable for all readers. Please see the author's content note at the beginning of the book.

Good content isn’t magical—it's thoughtful, creative, and well researched words put together with finesse. In Strategic Content Design, you'll learn how to create effective content, using hard–won research methods, best practices, and proven tips for conducting quantitative and qualitative content–focused research and testing. "This is me, shouting from the Strategic Content Design belongs in the hands of absolutely anyone who cares about content in UX—by which I mean EVERYONE."—Kristina Halvorson, CEO and Founder, Brain Traffic Who Should Read This Book?Content professionals of all types—copywriters, strategists, designers, managers, operations managers, and leaders of content people. It's also useful if you're part of a user experience or product team, including UX writers, researchers, and software developers. TakeawaysRealistically assess the current state of your content.Learn how to write content research questions. Create a content research study and evaluate your content& effectiveness. Identify which specific words or content elements to test. Analyze your research results. Identify which specific words or content elements to test.Determine which research methods and tools are ideal for your team's content research needs.Elevate the role of content design in your company, proving that content is key to creating an outstanding customer experience—and improving your bottom line.Create a content research roadmap.Learn from professional content people in case studies that highlight practical examples.

A taut, psychological mind-bender from the bestselling author of I’m Thinking of Ending Things. We don’t get visitors. Not out here. We never have. In Iain Reid’s second haunting, philosophical puzzle of a novel, set in the near-future, Junior and Henrietta live a comfortable, solitary life on their farm, far from the city lights, but in close quarters with each other. One day, a stranger from the city arrives with alarming Junior has been randomly selected to travel far away from the farm...very far away. The most unusual part? Arrangements have already been made so that when he leaves, Henrietta won't have a chance to miss him, because she won't be left alone—not even for a moment. Henrietta will have company. Familiar company. Told in Reid’s sharp and evocative style, Foe examines the nature of domestic relationships, self-determination, and what it means to be (or not to be) a person. An eerily entrancing page-turner, it churns with unease and suspense from the first words to its shocking finale.

Perfect Victims is an urgent affirmation of the Palestinian condition of resistance and refusal―an ode to the steadfastness of a nation. Palestine is a microcosm of the on fire, stubborn, fragmented, dignified. While a settler colonial state continues to inflict devastating violence, fundamental truths are deliberately obscured—the perpetrators are coddled while the victims are blamed and placed on trial. Why must Palestinians prove their humanity? And what are the implications of such an infuriatingly impossible task? With fearless prose and lyrical precision, Mohammed El-Kurd refuses a life spent in cross-examination. Rather than asking the oppressed to perform a perfect victimhood, El-Kurd asks friends and foes alike to look Palestinians in the eye, forgoing both deference and condemnation. How we see Palestine reveals how we see each other; how we see everything else. Masterfully combining candid testimony, history, and reportage, Perfect Victims presents a powerfully simple dignity for the Palestinian.

It is the story of four seekers who arrive at a notoriously unfriendly pile called Hill House: Dr. Montague, an occult scholar looking for solid evidence of a "haunting"; Theodora, the lighthearted assistant; Eleanor, a friendless, fragile young woman well acquainted with poltergeists; and Luke, the future heir of Hill House. At first, their stay seems destined to be merely a spooky encounter with inexplicable phenomena. But Hill House is gathering its powers—and soon it will choose one of them to make its own.

Good content isn’t magical—it's thoughtful, creative, and well researched words put together with finesse. In Strategic Content Design, you'll learn how to create effective content, using hard–won research methods, best practices, and proven tips for conducting quantitative and qualitative content–focused research and testing. "This is me, shouting from the Strategic Content Design belongs in the hands of absolutely anyone who cares about content in UX—by which I mean EVERYONE."—Kristina Halvorson, CEO and Founder, Brain Traffic Who Should Read This Book?Content professionals of all types—copywriters, strategists, designers, managers, operations managers, and leaders of content people. It's also useful if you're part of a user experience or product team, including UX writers, researchers, and software developers. TakeawaysRealistically assess the current state of your content.Learn how to write content research questions. Create a content research study and evaluate your content& effectiveness. Identify which specific words or content elements to test. Analyze your research results. Identify which specific words or content elements to test.Determine which research methods and tools are ideal for your team's content research needs.Elevate the role of content design in your company, proving that content is key to creating an outstanding customer experience—and improving your bottom line.Create a content research roadmap.Learn from professional content people in case studies that highlight practical examples.

From the devious author of Mrs. March comes a gruesome and gleeful new novel that probes the psyche of a bloodthirsty governess. Winifred Notty arrives at Ensor House prepared to play the perfect Victorian governess—she’ll dutifully tutor her charges, Drusilla and Andrew, tell them bedtime stories, and only joke about eating children. But the longer Winifred spends within the estate’s dreary confines, and the more she learns of the perversions and pathetic preoccupations of the Pounds family, the more trouble she has sticking to her plan. Whether creeping across the moonlit lawns in her undergarments or gently tormenting the house staff, Winifred struggles at every turn to stifle the horrid compulsions of her past. When her chillingly dark imagination breaches the feeble boundary of reality on Christmas morning, Winifred is finally ready to deliver on her generous gifts. Wielding her signature sardonic wit and a penchant for the gorgeously macabre, Virginia Feito returns with a vengeance in Victorian Psycho.

A sensational new novel from the best-selling author of Less Than Zero and Imperial Bedrooms that tracks a group of privileged Los Angeles high school friends as a serial killer strikes across the city. Bret Easton Ellis's masterful new novel is a story about the end of innocence, and the perilous passage from adolescence into adulthood, set in a vibrantly fictionalized Los Angeles in 1981 as a serial killer begins targeting teenagers throughout the city. 17-year-old Bret is a senior at the exclusive Buckley prep school when a new student arrives with a mysterious past. Robert Mallory is bright, handsome, charismatic, and shielding a secret from Bret and his friends even as he becomes a part of their tightly knit circle. Bret's obsession with Mallory is equaled only by his increasingly unsettling pre-occupation with The Trawler, a serial killer on the loose who seems to be drawing ever closer to Bret and his friends, taunting them--and Bret in particular--with grotesque threats and horrific, sharply local acts of violence. The coincidences are uncanny, but they are also filtered through the imagination of a teenager whose gifts for constructing narrative from the filaments of his own life are about to make him one of the most explosive literary sensations of his generation. Can he trust his friends--or his own mind--to make sense of the danger they appear to be in? Thwarted by the world and by his own innate desires, buffeted by unhealthy fixations, he spirals into paranoia and isolation as the relationship between The Trawler and Robert Mallory hurtles inexorably toward a collision. Set against the intensely vivid and nostalgic backdrop of pre-Less Than Zero LA, The Shards is a mesmerizing fusing of fact and fiction, the real and the imagined, that brilliantly explores the emotional fabric of Bret's life at 17-sex and jealousy, obsession and murderous rage. Gripping, sly, suspenseful, deeply haunting and often darkly funny, The Shards is Ellis at his inimitable best.

From award-winning author R. F. Kuang comes Babel, a thematic response to The Secret History and a tonal retort to Jonathan Strange & Mr. Norrell in this unforgettable work of dark academia that grapples with student revolutions, colonial resistance, and the use of language and translation as the dominating tool of the British empire. Traduttore, traditore: An act of translation is always an act of betrayal. 1828. Robin Swift, orphaned by cholera in Canton, is brought to London by the mysterious Professor Lovell. There, he trains for years in Latin, Ancient Greek, and Chinese, all in preparation for the day he’ll enroll in Oxford University’s prestigious Royal Institute of Translation—also known as Babel. Babel is the world's center for translation and, more importantly, magic. The unique magic system of silver working—the art of manifesting the meaning lost in translation using enchanted silver bars—has made the British unparalleled in power, as its knowledge serves the Empire’s quest for colonization. For Robin, Oxford is a utopia dedicated to the pursuit of knowledge. But knowledge obeys power, and as a Chinese boy raised in Britain, Robin realizes serving Babel means betraying his motherland. As his studies progress, Robin finds himself caught between Babel and the shadowy Hermes Society, a secret society dedicated to stopping imperial expansion. When Britain pursues an unjust war with China over silver and opium, Robin must decide… Can powerful institutions be changed from within, or does revolution always require violence?

A sharply intelligent and intimate debut novel about a secret society of hungry young women who meet after dark and feast to reclaim their appetites--and their physical spaces--that posits the question: if you feed a starving woman, what will she grow into? Roberta spends her life trying not to take up space. At almost thirty, she is adrift and alienated from life. Stuck in a mindless job and reluctant to pursue her passion for food, she suppresses her appetite and recedes to the corners of rooms. But when she meets Stevie, a spirited and effervescent artist, their intense friendship sparks a change in Roberta, a shift in her desire for more. Together, they invent the Supper Club, a transgressive and joyous collective of women who gather to celebrate, rather than admonish, their hungers. They gather after dark and feast until they are sick; they break into private buildings and leave carnage in their wake; they embrace their changing bodies; they stop apologizing. For these women, each extraordinary yet unfulfilled, the club is a way to explore, discover, and push the boundaries of the space they take up in the world. Yet as the club expands, growing both in size and rebellion, Roberta is forced to reconcile herself to the desire and vulnerabilities of the body--and the past she has worked so hard to repress. Devastatingly perceptive and savagely funny, Supper Club is an essential coming-of-age story for our times.

In a remote Polish village, Janina devotes the dark winter days to studying astrology, translating the poetry of William Blake, and taking care of the summer homes of wealthy Warsaw residents. Her reputation as a crank and a recluse is amplified by her not-so-secret preference for the company of animals over humans. Then a neighbor, Big Foot, turns up dead. Soon other bodies are discovered, in increasingly strange circumstances. As suspicions mount, Janina inserts herself into the investigation, certain that she knows whodunit. If only anyone would pay her mind . . . A deeply satisfying thriller cum fairy tale, Drive Your Plow over the Bones of the Dead is a provocative exploration of the murky borderland between sanity and madness, justice and tradition, autonomy and fate. Whom do we deem sane? it asks. Who is worthy of a voice? Duration: 11 hours 39 minutes.